Frequently Asked Questions (FAQ)
Others
Yes, every rental UPS system undergoes comprehensive testing prior to delivery and installation.
No, there is no need to purchase a separate maintenance contract for our rental systems. We provide maintenance services at no additional cost throughout the entire rental period. Our highly trained engineers will conduct scheduled maintenance every six months to ensure optimal performance.
Power Solutions maintains a stock of rental units ranging from 10KVA up to 300KVA. If the required units are available in stock, the lead time for delivery to your site is within 7 working days. Please note that Power Solutions requires 7 days to thoroughly test the units, including load and discharge tests, to ensure they are in optimal condition before delivery and installation.
Absolutely! Our rental plan offers flexibility, allowing you to own the units after the rental period. If you are interested in purchasing the units, please inform us in advance before the rental begins. We can discuss the specific details and provide you with the necessary information regarding the ownership option for a specified number of months (X amount of months).
The minimum rental period is 12 months. However, if you encounter issues with product reliability or technical support and wish to terminate the contract, you can do so by providing written notice. In such cases, we will promptly retrieve the UPS system from your site within 7 working days.
For emergency or short-term rentals (less than 30 days), please note that the pricing is higher compared to long-term rentals.
For emergency or short-term rentals (less than 30 days), please note that the pricing is higher compared to long-term rentals.
Our rental UPS systems are equipped with Hot Swap Modular technology, ensuring uninterrupted operation even if one of the Power Modules fails. In the event of a faulty Power Module, our team will promptly respond to your site (West Malaysia ONLY) within 24 hours to replace the faulty module and restore the UPS system to full functionality.
Yes, it does. We understand the importance of minimizing downtime, and as part of our rental service, we proactively schedule periodic preventive maintenance and health checks for the UPS system. Our team will conduct these checks every six months to ensure optimal performance and reliability.
Certainly! In the event that your load increases, you have the option to enhance the capacity of the UPS system. This can be achieved by adding extra Power Modules at a reasonable cost. We offer this flexibility to accommodate your evolving power requirements.
Absolutely! If you require extended backup time, you have the option to increase it by adding more batteries to the system. Please note that this upgrade may incur an additional cost. However, it is important to ensure that you have sufficient space available to accommodate the additional batteries. Our team can provide further guidance and assistance in determining the feasibility and cost of upgrading the backup time.
Certainly! If you experience issues with product reliability or encounter poor technical support from Power Solutions, you have the option to terminate the rental contract. All you need to do is provide written notice, and we will process the termination accordingly. We value our customers’ satisfaction and strive to address any concerns that may arise.
We prioritize prompt customer service. Our response time for inquiries via WhatsApp, email, or phone call is available 24/7. Regarding issue resolution, we strive to address and resolve any concerns within 24 hours specifically within West Malaysia. Our dedicated team is committed to providing efficient and timely assistance to ensure your satisfaction.
No, we do not require any upfront deposit or payment. There is no initial cost associated with our rental service.
If rental payments are not received within a period of 3 months, Power Solutions reserves the right to retrieve the UPS system. It is essential to ensure that rental payments are made promptly to avoid any disruption or potential collection of the rented equipment.
No, we believe in transparency and ensuring that there are no hidden costs or surprises. Other than the agreed-upon monthly rental payment, there are no additional charges associated with our rental service. You can have peace of mind knowing that the agreed-upon fee covers all the costs without any hidden expenses.
If the damage to the UPS system is not a result of abuse or misuse, Power Solutions will take responsibility for replacing or repairing it at no additional cost to the customer. It is important to note that the UPS system maintains event and log files, which can be downloaded for analysis. This allows us to assess the cause of the damage and determine the appropriate course of action to resolve the issue.
To ensure optimal performance, all the batteries will be replaced every five years. This replacement is carried out at no additional cost to the customer. By regularly replacing the batteries, we maintain the reliability and efficiency of the UPS system throughout its lifecycle.
In addition to the batteries, two other parts that require replacement over time are the Cooling Fan and the AC/DC can. The Cooling Fan should be replaced every five years, while the AC/DC can should be replaced every seven years. Power Solutions will monitor the condition of these parts and handle their replacement as needed. This service is provided at no additional cost to the customer, ensuring the continued optimal performance of the UPS system.
The smallest UPS capacity available for rental is Three Phase 10KVA, and we offer rental options up to 300KVA. Whether you require a smaller or larger capacity, we can accommodate your power needs with our range of rental options.